Exchange Policy

Replacement


  • If you receive your order was damaged or there is any corrupted, please inform the sales staff within a maximum of 24 hours from receive the order and the customer is entitled to replace it with the same product without incurring any additional fees.
  • If there is a difference in products from what is require , please agree to return the product to us by following  conditions:
  •       – The product must be returned in the same condition as it was received within 48 hours of receiving the order.
  •      – If an industry defect is detected in the product, it must be inform us  within a maximum of 24 hours from receive  the product, otherwise the company is not responsible for any damage.
  • Contact us by calling (600502008) or by What’s-app number (00971563622644).
  • Please consider maintaining the cover status of any product, for example , the safety of the original cover means that the customer is not entitled to replace or change the product even if it is as  a matter of test or to check from the product ,  it is tantamount to dropping all customer rights to replace the product. 
  • If all replacement conditions are met, our employees may ask you to inspect the product you want to replace at one of our branches. The customer will afford all the additional fees, delivery fees and product price differences.
  • We reserve the right to follow up on returns and reject requests from customers with high levels of repeat product returns, but there is nothing in our return section intended to harm any user rights that they may enjoy under UAE law.
Product Liability
By placing your order through our website, you acknowledge and agree that all responsibility for the products lies with the manufacturer, and that we are not ultimately responsible for those products, except as described in the return section regarding the return of the products and the refund of the price paid (where applicable).
Product Ownership
Ownership of the products in your order will be transferred to you after one of the following days: (i) the day you paid the full price of those products; or (ii) the day you received the products. The responsibility for the products is transferred upon delivery to you at the delivery address mentioned in the order