- If you receive your order was damaged or there is any corrupted, please inform the sales staff within a maximum of 24 hours from receive the order and the customer is entitled to replace it with the same product without incurring any additional fees.
- If there is a difference in products from what is require , please agree to return the product to us by following conditions:
- – The product must be returned in the same condition as it was received within 48 hours of receiving the order.
- – If an industry defect is detected in the product, it must be inform us within a maximum of 24 hours from receive the product, otherwise the company is not responsible for any damage.
- Contact us by calling (600502008) or by What’s-app number (00971563622644).
- Please consider maintaining the cover status of any product, for example , the safety of the original cover means that the customer is not entitled to replace or change the product even if it is as a matter of test or to check from the product , it is tantamount to dropping all customer rights to replace the product.
- If all replacement conditions are met, our employees may ask you to inspect the product you want to replace at one of our branches. The customer will afford all the additional fees, delivery fees and product price differences.
- We reserve the right to follow up on returns and reject requests from customers with high levels of repeat product returns, but there is nothing in our return section intended to harm any user rights that they may enjoy under UAE law.